All orders are discreetly packaged with no reference to the contents. Royal Mail does require a return address on all parcels and this will be shown only as our company address.
Q. Is the payment facility secure?
Yes. All transactions are protected with SSL using 128 bit encryption.
Q. How can I pay for my order?
We accept all major debit and credit cards as well as using the Paypal facility for Paypal account holders.
Q. Can I return unwanted or faulty items?
Yes, please refer to the Returns policy for further detail.
Q. Will my information be used or sold on to 3rd parties?
No, once you have completed your transaction, details of the order are stored on our systems but at no time will your details be sold on to a 3rd party and you will not receive any unsolicited mail from Esensual Erotica.
Q. How long will delivery of my order take?
We aim to dispatch all orders within 2 working days of receiving an order. Please refer to ‘Delivery Policy’ for further details.
